Privacy Policy - Cyber Cafe

1. Introduction

Welcome to Cyber Cafe ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and other contact details when you apply for our services.
OTP Information: One-Time Passwords (OTPs) sent to your phone or email for verification and authentication purposes.
Document Information: Copies of documents you upload for service applications (e.g., ID proofs, certificates).
Transaction Information: Details about services you request and payment information.
Usage Data: Information about how you use our website and services.
Tracking Information: Order IDs and status updates for work tracking.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To process your service applications and requests
To communicate with you about your orders and status updates
To improve our website and services
To comply with legal obligations
To prevent fraud and ensure security

4. Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers: With third-party vendors who assist us in providing services (e.g., document processing, payment processing).
Government Authorities: When required by law or to comply with legal processes for the services you request.
Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and as required by applicable laws. Typically, we retain:

Service application data for 3 years after completion
Financial transaction records for 7 years as required by law
When your service is completed, we remove your documents from our database to protect your privacy.
After your service work is complete, you will receive the completed document, which will be accessible only to you for a limited time (typically 2-3 months). After this period, you will no longer be able to access it.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You can request deletion of your personal information, subject to legal requirements.
Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
Objection: You can object to our processing of your personal information where permitted by law.
Data Portability: You can request a copy of your personal information in a commonly used format.

To exercise these rights, please contact us using the information in the Contact section.

8. Third-Party Services

Our website may link to third-party services like WhatsApp for communication. These services have their own privacy policies, and we encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: cafebuddy0@gmail.com
Phone: +91 8080032223
(This is a personal number. Please mention that you are calling from Cafe Buddy Services when you contact us.)